We recognise that accidents are stressful; more so when there are injuries involved. At One Stop 2U, we are committed to getting you back on your feet - financially at least, as soon as possible. This is why we place importance in processing your claims in a quick and efficient manner.
Notify One Stop 2U personnel/Agent immediately after the incident. Claim Form (Discharge Medical Form) and/or Medical Report Form (Certificate of medical Attendance) will be forwarded within 3 working days.
For prompt claim processing, please ensure that following general documents are submitted.
Documents Required
Fully Completed Claim Form - Section I
Medical Report - Section II (The completion of this Section II may be waived for Accident Medical Reimbursement claims not exceeding RM300.00 and provided all the bills or receipts have the doctor's diagnosis.
Other Supporting Documents
Hospitalisation and Surgical Benefits
Original Hospital Billing Statement & Payment Receipt.
If claiming for excess amount, assessment/settlement letter from the other insurer.
Daily Hospital Income or Cash Benefit
Original or Certified True Copy of Hospital Billing Statement and Payment Receipt
Accident Medical Reimbursement Benefit
Original Medical Bills and Payment Receipts
If claiming for excess amount, assessment/settlement letter from the other insurer
Police Report, if any
X-ray and/or MRI reports, if any
Weekly Indemnity Benefit
Original or Certified True Copy of Medical Sick Leave Certificate /
Police Report, if any
Permanent Disablement or Permanent Loss of Use resulting in physical amputation
Clear Photographs of the affected amputated limb(s)
X-ray and/or MRI reports
Permanent Disablement or Permanent Loss of Use not resulting in physical amputation
Specialist report confirming the permanent disablement after 12 months from the accident date
X-ray and/or MRI reports, if any
Permanent Disablement or Permanent Loss of Use not resulting in physical amputation
Medical Report - Section II - only if no post-mortem was done
Detailed Post-Mortem Report
Police Investigation Result
Death Certificate
Burial or Cremation Permit
Copy of Deceased's Identity Card
Copy of Named Nominee(s)/Claimant's Identity Card
Copy of Marriage certificate, where applicable
Letters of Administration/Distribution Order/Sijil Faraid - for Muslim or if nominee is below 18 years old or when there is no nomination
Newspapers report or any other available medical reports or documents to substantiate the claim
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